FAQs

Last updated: July 20, 2026

Where Do You Ship?

We currently ship within the United States only. Standard shipping is free on all orders.

When Will My Order Arrive?

Orders are normally processed within 1-3 business days. Standard delivery is estimated at 3-8 business days after dispatch. Delivery dates are estimates and may be affected by carrier delays, severe weather, or address issues.

Can I Cancel or Change an Order?

Contact tlenemos@outlook.com as soon as possible. We can cancel or change an order only before fulfillment begins. Once an order has entered fulfillment or shipped, the Return Policy applies.

What Is the Return Window?

You may request a return within 14 days after delivery. Items must be unused, complete, and in their original packaging. Damaged, defective, or incorrect items should be reported within 7 days after delivery.

How Can I Pay?

We currently accept major credit and debit cards through the Card option shown at checkout. Payment processing is provided by Airwallex and its payment partners. Available card brands may change.

How Do I Track My Order?

When tracking is available, it is sent to the email used at checkout. If you have not received an update after the processing period, contact tlenemos@outlook.com.