Privacy Policy
Last updated: July 20, 2026
Information We Collect
Tlenemos collects information you provide when you place an order, create an account, contact us, or subscribe to communications. This may include your name, email address, phone number, billing and shipping addresses, order details, and account information.
We also collect limited technical information such as IP address, browser type, device information, cookie identifiers, and website activity needed to operate, secure, analyze, and improve tlenemos.com.
How We Use Information
- Process orders, payments, shipping, returns, and customer support.
- Prevent fraud and protect the security of our store.
- Improve our products, website, and advertising.
- Send transactional messages and, with your consent where required, marketing communications.
- Comply with legal and tax obligations.
How We Share Information
We share information only as needed with service providers that support our store, including WooCommerce hosting and commerce services, payment processors such as Airwallex and its partners, fulfillment and delivery providers, analytics and advertising providers, and professional or legal advisers. We do not sell personal information for money.
Advertising technologies may use cookies or similar identifiers to measure campaigns and show relevant ads. You can control cookies through your browser and any consent controls available on our website.
Payment Information
Payment details are submitted securely to the payment provider shown at checkout. Tlenemos does not store complete card numbers or card security codes on its own systems.
Data Retention and Security
We retain information only as long as reasonably necessary for orders, support, fraud prevention, accounting, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.
Your Choices and Rights
Depending on where you live, you may request access, correction, deletion, restriction, or a copy of your personal information, and may object to or opt out of certain processing. We may need to verify your identity before completing a request.
To make a privacy request, email tlenemos@outlook.com. We aim to respond within the period required by applicable law.
Children
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes and Contact
We may update this policy when our practices or legal obligations change. Questions about this policy can be sent to tlenemos@outlook.com.