Return Policy

Last updated: July 20, 2026

Return Window

You may request a return within 14 days after delivery by emailing tlenemos@outlook.com. Include your order number, the item you want to return, and the reason for the request.

Return Eligibility

Returned items must be unused, uninstalled, complete, and in the same condition and original packaging in which they were received. Proof of purchase is required. Do not send a return to the supplier or the address on the shipping label.

Damaged, Defective, or Incorrect Items

Contact us within 7 days after delivery and provide photos of the item, packaging, and shipping label. When the issue is confirmed, we will provide an appropriate replacement, refund, or return instruction at no additional return-shipping cost to you.

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for return shipping. Original expedited or optional shipping charges, if any, are not refundable. We recommend using a tracked return service.

Non-Returnable Items

Gift cards, items marked final sale, used or installed products, and items returned incomplete or damaged after delivery are not eligible for a change-of-mind return. This does not limit rights that cannot be excluded under applicable consumer law.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 5-10 business days. Your bank or card issuer may require additional posting time.

Cancellations

Orders may be canceled only before fulfillment begins. Once an order has entered fulfillment or shipped, it must follow the return process above.